GEORGE


Technical Assistance

If you need technical assistance please contact:
support@chillsound.com

Customer Quotes

Navigation and Operation Questions

GEORGE uses an intuitive, iPod like interface for all functions and is designed to be as logical and straightforward as possible. If you would like an overview of GEORGE’s basic operations see our video tutorials.

  • How do I adjust volume while navigating?
  • If you want to adjust volume while browsing for a particular song hold down the Menu button for 2 seconds to return to the Home Screen where the knob functions as volume control. The other screen that the knob functions as volume control is the ‘Now Playing’ screen. Additionally, if you need to mute the volume at any time, press the Play/Pause button or the Mute/Snooze button.

    To tailor GEORGE to your usage style, and improve your navigating experience, you can adjust timeout parameters in the System Settings menu, which can be reached by pressing the menu button when on the Home Screen. Setting the Idle Timeout will ensure that you will always end up at one of these screens after a period of inactivity.

    From the factory the Idle Timeout is set to ‘off’. This means that the screen you are on will not change unless you navigate away from it. When you set a ‘timeout value’ GEORGE will timeout to either the Now Playing Screen or the Time Screen after remaining idle for the selected amount of time. These two settings emulate the iPod logic and clock radio logic respectively. You can change the timeout destination in the System Settings menu, right below the Idle Timeout (sec) field.

  • How can I find items in a list that begin with non-alphabetic characters using the jump buttons?
  • Menu items that begin with non-alphabetic characters (like numbers, punctuation, and symbols) cannot be reached using the jump buttons. However, they are generally found at the beginning of a list so they can be easily navigated to by hitting the “abc” Jump Button once and then scrolling backwards.
  • How do I access EQ controls?
  • EQ controls can be found under the “Audio” field in the System Settings Menu which can be accessed by pressing the menu button while on the Home Screen.
  • What does the LED light on the remote mean?
  • A red LED means the remote’s battery is low. Dock the remote in the base unit or changing stand to recharge.

    A green LED means that there is an alarm active. A visual indicator at the top of the screen will confirm this.

    An amber LED means that the remote is in “sleep” mode to conserve battery, and that there is no alarm active.

    No LED means (1) the remote is awake, (2) no alarm is active and (3) battery power is not low.

    Troubleshooting

    Most problems (i.e. GEORGE is frozen, my iPod keeps resetting) can be solved by rebooting GEORGE, and/or rebooting your iPod. Unplugging power for at least 10 seconds will reboot the GEORGE base unit. To reboot the remote, remove the battery or insert a paperclip into the small hole located on the back above the battery door. To reset your iPod, hold down the menu and the center button for about eight seconds, until you see the apple logo appear on the screen.

  • I’m having trouble updating my GEORGE, help!
  • For a step-by-step guide for updating GEORGE, click here.
  • The remote’s screen goes blank when I remove it from the base unit or charging stand.
  • Verify that the battery is installed in the remote and the contacts are properly aligned. To check to see if this problem is simply a battery related issue, press the battery into place (with the four contacts lined up) and see if the remote lights up, if it does, the battery is good. Re-seat the battery and screw the battery panel in tightly.
  • GEORGE isn’t responding but the display is lit up.
  • Remove the remote from the base unit and ensure that the “Quiet” button is illuminated green. If it isn’t, check the power cord going into the base unit and ensure it is plugged into a working socket. If “Quiet” button still does not light up, contact customer service.
  • The text on my display is missing segments.
  • First try docking the remote back into the base, if that doesn't work try rebooting the base and remote (to reboot, see above description). If the problem persist, please contact customer service.
  • GEORGE will not play songs from my iPod.
  • Verify that the iPod is 4th generation or later. If it is 4th generation or later, try rebooting the iPod. To do this, press and hold the menu and center button on your iPod until the Apple logo appears. If you are still having problems, ensure that your iPod is firmly seated on the connecting pin of GEORGE. If problems persist, contact customer support.
  • GEORGE sounds muffled or distorted
  • Verify that the Bass Adjust knob on the back panel of GEORGE is at the “12 O’clock” position.

    EQ controls may have been inadvertently adjusted. Access them through the “Audio” field on the System Settings menu (press menu when on the home screen) Default settings are:
    Bass Adjust +0, Bass Frequency 100 Hz, Treble Adjust +0, Treble Frequency 10kHz,

    We suggest starting from those defaults and making minor adjustments based on what type of music you are listening to.

    A sample ‘boosted’ setting:
    Bass Adjust +3, Frequency 80 Hz, Treble Adjust +4, Frequency 10kHz

  • I’m getting unacceptable wireless performance/range with GEORGE’s remote
  • GEORGE has the ability to operate on 16 different frequency channels. To adjust the channel dock the remote in the base unit and access the System Settings menu, (from the home screen, press the menu button), scroll down to “Zigbee Channel”. Try a different channel, there is no “right” channel, but most, if not all should work.

    Placement, Compatibility, “Other”

  • What iPod models are compatible with GEORGE? Is GEORGE compatible with the new iPod touch, iPhone, and iPod classic?
  • GEORGE supports iPod models with a Click Wheel. Older iPod models and all models of the iPod shuffle are supported via the auxiliary jack. GEORGE is compatible with the iPhone, (while in Airplane Mode) iPod Touch, and the iPod Classic.
  • What is the range of the remote control?
  • 30 feet. While GEORGE’s remote does not require pointing, best results are achieved if there are no obstacles between the remote and the base unit.
  • What is the expected battery life of the remote?
  • With normal use, the battery will work for about four hours. We recommend storing the remote in the charging stand or the base unit when not in use. In the event that the battery runs out of charge, all system information (presets, alarms, playlists, etc.) is remembered because it is stored in the base unit.
  • Where do you recommend GEORGE should be placed for optimum sound quality?
  • For optimum sound quality GEORGE should be placed near a vertical hard surface such as a wall or a cabinet with a few inches in between to provide ventilation.

    Keep in mind; sound quality is largely dependent on the quality of the audio file. You can adjust both the sub woofer knob on the back panel of GEORGE and the EQ controls in the System Settings menu to tweak the sound depending on your personal preferences, room size, and music type.

  • Does GEORGE work in other countries?
  • Currently GEORGE is only available in the US. Join our email list here, and we will notify you when GEORGE is available in other countries.
  • Will my XM radio work with GEORGE?
  • Yes. GEORGE has an auxiliary input which can be used for a satellite radio, CD player, or any other audio source that has a line out. (You may need to purchase a RCA to 1/8" stereo mini jack or a 1/8" to 1/8" stereo mini jack.)
  • How many watts is GEORGE?
  • GEORGE is a bi-amped system, meaning there are two amplifiers, one for mid and high range drivers, and one for the subwoofer. GEORGE’s total wattage is about 45.
  • Can I plug GEORGE into my existing whole house audio system?
  • Yes. You need a RCA to 1/8" stereo mini jack. Plug the 1/8" stereo jack into the back of GEORGE’s pre out, plug the other end into your receiver or amplifier. Keep in mind by doing this you shut off GEORGE’s main speakers, unless you select “Enable Speakers with Pre-Out” under the “Audio” field in the System Settings Menu”